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Customer Service Representative | Innovative Gaming Startup

Experience: 2.0  - 3.0   Years | CTC: 3.0  - 3.6   PA | Functional Area: Customer Service;Any | Industry: Any | Location: Noida, Uttar Pradesh

About the Company:

Our client develops, publishes and distributes highly engaging games to a wide audience covering mobile, social and online platforms. Their group of architects are always attempting new and radical stuff that enhances the creative programming and gaming stages, keeping the players constantly glued and wanting for more.Funded by SnapDeal founders, it is a cross platform gaming organisation focused on real money gaming and strategy games. The founder is an INSEAD and IIT-B alumni with more than 10 years of work experience across various countries

Skills:   CSR in any 2 south indian language, outbound, inbound, cross selling

About the Job

Here is a chance to work in a disruptive startup, where your mastery of Digital marketing will be acknowledged and valued!!

As a Customer Support Representative, you will be supporting customers on product and payment related queries.

What you will do:
Responding to customer queries in a timely and accurate way, via phone, email or chat
Make outbound calls for selling new features and taking referals
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
Updating our internal databases with information about technical issues and useful discussions with customers
Monitoring customer complaints and reaching out to provide assistance
Informing customers about new features and functionalities
Following up with customers to ensure their technical issues are resolved
Gathering customer feedback and share with our Product, Sales and Marketing teams

What you need to have:
Having experience in customer support on call.
Should have Inside sales experience at least 2 to 3 years
Experience of outbound and inbound calling and cross selling abilities
Knowledge of languages - Tamil, Kannada, or Malayalam compulsory
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Able to Multi-task

Employment Type: Full time regular | Working Days: Mon - Sat | Work Timings: Regular Day Shift | Education:Doesn't matter

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